FaceTime: If both ends of your remote support connection are all Apple, all the time, you can use FaceTime on a MacBook/iMac and on an iPhone or iPad.Which is why you should install a solution on their desktop and on their mobile device so that you can communicate directly when either device is temporarily incommunicado. The underlying issue might be physical (a bad network cable, say) or software-based (a Blue Screen of Death on a Windows PC, for example, or an iPhone that refuses to respond to input).Įither way, you want your client to be able to show you what's happening. Remote support software is great for some tasks, but it falls apart when the problem is preventing that software from running in the first place. Tips for working from home (TechRepublic)Īre we prepared for a permanent switch to remote working? (ZDNet YouTube) Working from home dilemma: How to manage without micro-managing

Home office tech that every remote worker wants Working from home 101: Every remote worker's guide to the essential tools Home office tours (ZDNet special feature)

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